Frequently Asked Questions

1) Product Information

What materials are your in-stock vanities made from?

Our in-stock vanities are crafted from durable plywood and teak wood and are finished with either melamine or paint for a sleek, long-lasting surface.

Are your vanities pre-assembled?

Yes, our in-stock vanities come pre-assembled for easy installation. Each unit is packaged in two boxes—one for the cabinet and one for the sink and countertop.

What’s included with the vanity (sink, countertop, backsplash, etc.)?

Each vanity includes a ceramic undermount sink, engineered stone countertop, a 4" backsplash, and a matching sidesplash.

Do your vanities come with a faucet?

No, faucets and sink drains are not included and must be purchased separately.

What sizes do your vanities come in?

We offer standard sizes in 30", 36", and 48". Need a different size? We’re happy to create a custom vanity to fit your space.

2. Customization

Can I customize the size, finish, or layout of an in-stock vanity?

In-stock vanities are not customizable in terms of size, layout, or finish. However, for select models, we can offer customization of drawer pulls and handle colors. If you're looking for a truly tailored solution, our custom vanities can be made to your exact specifications—including size, finish, layout, and more.

What materials or finishes are available for custom orders?

Our custom vanities are built using prefinished birch plywood with ¾" cabinet boxes and ⅝" drawer boxes, with optional interior finishes including white melamine plywood or white melamine particle board.

For exterior finishes, we offer PVC, melamine, laminate, wood veneer, stained, and painted options. We also provide a range of door styles—from flat panel and shaker to fluted and more—allowing you to create a design that reflects your vision.

How long does it take to build a custom vanity?

Lead times vary depending on the chosen finish:

• PVC finish: 3–4 weeks

• Melamine, laminate, or veneer: 6–8 weeks

• Painted and stained finish: 8–10 weeks

3. Delivery and Shipping

Do you offer delivery?
Yes, we offer local delivery within the Lower Mainland and surrounding areas.

Do you offer shipping?
At this time, we do not offer shipping services outside our delivery zone.

What areas do you deliver to?
We deliver to: Vancouver, Richmond, Burnaby, Coquitlam, Port Coquitlam, Pitt Meadows, New Westminster, Delta, Surrey, Langley, Abbotsford, Mission, Maple Ridge, Chilliwack, Squamish, and Whistler.

4. Installation

Do you offer installation services?
Yes, we provide installation services for our vanities. Please note that plumbing services are not included.

Are your vanities easy to install?
Yes, our vanities are pre-assembled and designed for straightforward installation, especially when installed by a professional.

What tools or skills are needed for installation?
Basic carpentry tools and knowledge of leveling and anchoring are recommended. We advise hiring a professional installer or contractor for best results.

5. Ordering and Lead Time

How do I place an order?
Orders can be placed in person at our showroom, by phone, or by email. We currently do not accept online orders.

Can I pick up my order from your showroom?
Yes, you can pick up your order from our warehouse, which is located right next to our showroom for added convenience.

6. Showroom and Viewing

Can I see the vanities in person?
Absolutely. All 9 of our collections are on display in our showroom, along with a selection of custom vanity samples to showcase different finishes, materials, and design options.

Where is your showroom located?
We’re located at 145 Schoolhouse Street, Unit #21, Coquitlam, BC.

Do I need to book an appointment to visit?
No appointment is necessary. You're welcome to drop in during our open hours: Tuesday to Saturday, 10 AM to 6 PM.

7. Care and Maintenance

How do I clean and care for the vanity surface?
To maintain the beauty of your vanity, we recommend cleaning the surfaces regularly with a soft cloth and mild, non-abrasive soap or detergent. Avoid using harsh chemicals, bleach, or abrasive scrubbers, as these can damage the finish. For painted or wood veneer finishes, wipe spills immediately to prevent moisture damage.

Are your countertops scratch-resistant?
Our engineered stone countertops are highly durable and resistant to everyday wear, but they are not completely scratch-proof. We recommend using care when placing or sliding heavy objects on the surface and avoiding direct cutting or impact to maintain their appearance over time.

8. Warranty and Damages

Is there a warranty on the vanities?
Yes. All of our vanities come with a lifetime warranty on hardware (hinges and drawer slides) and a 1-year limited warranty on both in-stock and custom vanities. This warranty covers manufacturing defects but does not include damage from misuse, improper installation, or normal wear and tear.

What happens if my vanity arrives damaged?
While we take great care in packaging and handling, damage can occasionally occur during transit. If your vanity arrives damaged, please contact us as soon as possible with photos of the issue. We’ll work with you to find a quick and fair resolution. Please note that each case is handled individually to ensure the best outcome.